Many services inaccessible due to outage at Rogers

Many services inaccessible due to outage at Rogers

In a press release, Rogers admits to experiencing a disruption in his wired and wireless networks and work working hard to restore services as soon as possible.

On behalf of the entire Rogers team, we sincerely apologize to our customers and will continue to update you as we have more information to share, including when service will be restored. We appreciate your patience while we work to resolve this issue. »

a quote from rogers press release

Services from telecommunications companies that use Rogers’ infrastructure, such as Fido, Chatr, or Tbaytel in Thunder Bay, are also rendered unusable.

Number of Rogers subscribers by service:

  • Wireless subscribers: 11,297,000
  • Subscribers to Internet access services: 2,665,000
  • Ignite TV subscribers: 788,000

Source: Rogers 2021 Annual Report

The fault tracking tool of the specialized company digital criteria shows reports of network outages across the country, including those in the urban areas of Montreal, Toronto, Ottawa, and southern British Columbia, as well as Nova Scotia and New Brunswick.

Outage reports posted by Rogers subscribers on Friday morning affect most urban areas in Canada. This map shows the situation at 7:20 am

Photo: Criterion Digital

The Minister of Innovation, Science and Industry, François-Philippe Champagne, indicates that his team is in contact with Rogers. We have expressed how important it is that this situation be resolved as soon as possiblewe can read in a press release published shortly before noon.

Affected card payments

Companies also say they are having problems with their credit or debit card payment terminals.

Customers of Tim Hortons, Home Hardware and McDonald’s indicate that Interac’s payment service does not work there.

In a press release, Interac assures that its service not currently available online or at checkout. Interac e-Transfer is also largely unavailable, which affects the ability to send and receive payments.

The front of a supermarket with a store message.

A Zehrs supermarket in Windsor posted a message saying its card payment system is down due to the outage on Friday.

Photo: Radio-Canada / Marine Lefevre

Air Canada, Metrolinx public transport services, in the Toronto area, and OC Transpo, in Ottawa, or Confederation Bridge are some of the companies that reported the difficulties encountered in relation to the breakdown.

In Toronto, it is not possible to pay for parking by card and separate a shared bike from Bike Share Toronto. No unpaid parking tickets will be issued for the duration of the outage.

Difficulty getting to 911, 311 in Montreal is inaccessible

While 911 calling services continue to work, several Toronto-area police departments say Rogers subscribers who want to reach that number may not be able to do so.

Police in Peel, west of Toronto, Edmonton and Winnipeg, in particular, advise calling from another phone provider or a landline or even going directly to the police station.

Various police services in Ontario are warning users not to test their phone by calling 911. This blocks our system for people who need emergency helpLondon Police said on Twitter.

In Montreal, the 311 call service It is not accessible, said the City Council in the same social network. Residents in need are invited to his services on his website.

A detrimental effect everywhere.

It is quite exceptional what is happening this morning.says Jacques Sauvé, cybersecurity consultant at Trilogiam.

The network is down, so there is something important [qui] has a detrimental effect everywhere with great disturbance in the populationhe says, hypothesizing equipment failure or equipment configuration error to explain the failure.

People were concentrating on their computers in a cafe.

Zoom in (New window)

Torontonians affected by the blackout in Rogers flocked to the city’s cafes to connect and get on with their workday.

Photo: Photo sent by Hirotaka Yamashiro

However, it does not rule out the possibility of a cyber attack. But right now, we just have to wait for news from Rogers. Mr. Sauvé also criticizes the company’s lack of transparency in communication.

It frustrates people. In the cybersecurity community we say all the time if it’s an equipment failure or misconfiguration, not necessarily a cyber attack, transparency matters a lot there, to keep people informed. »

a quote from Jacques Sauvé, cybersecurity consultant at Trigoliam

Minister Champagne expresses for his part that he pointed out to Rogers the importance of the company communicating quickly and clearly with affected customers.

Many social media users took to Twitter, using other Internet connections, to express their frustration that Rogers provided so little information to customers.

Last year, the company suffered another major outage caused by a software update that left customers without service.

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